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Frequently Asked Questions

If we are not able to answer any of your questions from this page, please visit our contact page and one of our representatives will get back to you within 24 hours.

Where is Reaves Studios located?

Currently we are operating out of Evanston, IL.

(Just North of Chicago)

Where is Reaves Studios Labs?

Our labs are in Atlanta, Georgia.

What is the light box?

The Light box is an area for your favorite pictures. You can collect them here and decide later if you want to purchase them. The light box is only temporary storage while you are on the site. If you wish to save your light box for multiple visits, you will need to register an account and sign in.

What is the difference between the light box and the shopping cart?

The shopping cart is a place for the items you are purchasing. The shopping cart is managed by PayPal and will only have items in it that you are buying. The shopping cart will contain prices and sizes. The light box is only a collection of your favorite photos.

What is an account?

An account allows access to private galleries of clients with Reaves Studios. When you sign in to your account, you will be taken directly to the photos from your photo shoot. If you are not currently a client with Reaves Studios, you may still set up an account online. This is useful for if you wish to save images in your light box for future visits back to the website.

How do I register for an account?

Every client of Reaves Studios will automatically have an account set up after their first photo shoot. Otherwise you may click on the sign in button at the top of the page, and register a new account.

Is my account secure?

Yes. Please visit our Privacy Policy page for details about the security of our website and all payments made to Reaves Studios.

What if the size and style print I want is not an option?

Our labs have many options available that are not currently set on our site. Feel free to visit out Quotes page to see what our labs offer. If you find what you are looking for, please visit our contact page; fill out the required information and what you would like us to quote. One of our representatives will get back to you within 24 hours on what price we can offer and how soon we can get the print to you.

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